FAQ

Please click here to read our policy and instructions to know what you need to do have your items exchange or if you are returning your order for a refund or a store credit.

We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.  Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.

Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.

If your order is marked shipped and assigned a tracking number, this means your order has been submitted to our warehouse for shipment and is awaiting pick up from our carrier, the tracking number will have tracking activity within 48-72 business hours.

It can mean the following : There was a problem with your order when it was processed. Your billing address did not match with what's on file with your credit card company , the 3 digit code on the back of the card did not match or the address differs from the billing.